CVE-2017-16921

8.8 HIGH
Published: December 08, 2017 Modified: May 13, 2026
View on NVD

Description

In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.

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CVSS v3.x Details

0.0 Low Medium High Critical 10.0
Vector String
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

References to Advisories, Solutions, and Tools

Patch Vendor Advisory Exploit Third Party Advisory
http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html
Source: cve@mitre.org
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
Source: cve@mitre.org
Mailing List Third Party Advisory
https://www.debian.org/security/2017/dsa-4066
Source: cve@mitre.org
Mailing List Third Party Advisory
https://www.exploit-db.com/exploits/43853/
Source: cve@mitre.org
Exploit Third Party Advisory VDB Entry
https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/
Source: cve@mitre.org
Issue Tracking Patch Vendor Advisory
http://packetstormsecurity.com/files/162295/OTRS-6.0.1-Remote-Command-Execution.html
Source: af854a3a-2127-422b-91ae-364da2661108
https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
Source: af854a3a-2127-422b-91ae-364da2661108
Mailing List Third Party Advisory
https://www.debian.org/security/2017/dsa-4066
Source: af854a3a-2127-422b-91ae-364da2661108
Mailing List Third Party Advisory
https://www.exploit-db.com/exploits/43853/
Source: af854a3a-2127-422b-91ae-364da2661108
Exploit Third Party Advisory VDB Entry
https://www.otrs.com/security-advisory-2017-09-security-update-otrs-framework/
Source: af854a3a-2127-422b-91ae-364da2661108
Issue Tracking Patch Vendor Advisory

10 reference(s) from NVD

Quick Stats

CVSS v3 Score
8.8 / 10.0
EPSS (Exploit Probability)
33.9%
97th percentile
Exploitation Status
Not in CISA KEV

Weaknesses (CWE)

CWE-78

Affected Vendors

otrs debian

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