CVE-2024-57726

9.9 CRITICAL CISA KEV - Actively Exploited

Published: January 15, 2025 Modified: April 24, 2026

Description

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

AI Explanation

Get an AI-powered plain-language explanation of this vulnerability and remediation steps.

CVSS v3.x Details

0.0 Low Medium High Critical 10.0

Vector String

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H

References to Advisories, Solutions, and Tools

Patch Vendor Advisory Exploit Third Party Advisory

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier

Source: cve@mitre.org

Release Notes

https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/

Source: cve@mitre.org

Third Party Advisory

https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726

Source: 134c704f-9b21-4f2e-91b3-4a467353bcc0

US Government Resource

https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/

Source: 134c704f-9b21-4f2e-91b3-4a467353bcc0

Technical Description

https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce

Source: 134c704f-9b21-4f2e-91b3-4a467353bcc0

Third Party Advisory

5 reference(s) from NVD

Quick Stats

CVSS v3 Score

9.9 / 10.0

EPSS (Exploit Probability)

49.2%

98th percentile

Exploitation Status

Actively Exploited

Remediation due: 2026-05-08

Weaknesses (CWE)

CWE-862

Affected Vendors

simple-help

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